Corporate Governance

Quality Assistance is a service provider to the highly regulated and normalised pharmaceutical industry.

The administrators and personnel of Quality Assistance pledge individually and collectively to do everything within their means and within the limits of their responsibilities, competence and the work entrusted to them, to evaluate the quality, safety and efficacy of medicinal products.

They recognise their obligation to respect the 7 rules below, thus ensuring the reliability of their contribution to the work entrusted to Quality Assistance.

1)      Guarantee the competence of the personnel by

·         Recruiting appropriately qualified people

·         Organising continuous training

·         Periodically evaluating competence

·         Updating the personnel on advances in the sector, thanks to scientific, technological and regulatory input from a particular committee

2)      Guarantee the quality of data generated by

·         Respecting rules set out in the Quality Manual

·         Respecting organisational and technical procedures , written and revised periodically

·         Respecting the quality references of the pharmaceutical sector:  GMP, GLP and GCLP 

·         Keeping up to date with national and international regulations applicable to the development, registration and manufacture of medicinal products

3)      Respect the timelines for the work by

·         Reliably evaluating the work required and the overall workload at all times

·         Using suitable tools to allow transparent planning for all people involved in the work

4)      Establish efficient  communication by

·         Organising transfer of information and communications within Quality Assistance

·         Exchanging contact details of the members of the commercial, technical, operations and quality departments involved in each project, between Quality Assistance, its partners, service providers and customers

·         Ensuring the management, by a project coordinator, of regular contacts between the personnel in charge of the work and the customers, especially in case of deviations from approved protocols, schedule modifications and unexpected results

·         Computerised traceability of all contacts, internal and external, commercial and technical, for each project

5)      To guarantee the safety of the personnel and all items entrusted by

·         Giving Information on, and training in, risks specific to our activity via committees dealing with biosafety and the protection of company personnel

·         Ensuring the personnel has thorough knowledge of safety data sheets for the products handled

·         Limiting access to customer documents, samples and products to authorised people

·         Protecting electronic data via a dedicated restricted access server room, daily backups and a secured network

6)      Guarantee the confidentiality of commercial relationships by

·         Giving customers a formal commitment to respect the confidentiality of all projects

·         Making the personnel aware of their responsibilities regarding access to confidential data related to the development of medicinal products

7)      Conservation of the environment by

·         Giving appropriate information on, and training in, the environmental risks linked to our sector of activity

·         Using natural resources and energy efficiently and rationally