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Our commitment to public health

Quality Assistance is a constantly evolving service provider for the pharmaceutical industry, a sector governed by regulations and norms.

Those who have signed this commitment, the company directors and personnel of Quality Assistance, pledge individually and collectively to do their utmost, within the limits of their responsibilities, competence and the missions entrusted to them, to assess the quality, safety and efficacy of medicinal products.

They acknowledge their obligation to respect the 8 rules below, which regulate the reliability of their contribution to the work outsourced to Quality Assistance.

1. Guarantee the level of competence of human resources by:

• Recruiting personnel with appropriate qualifications

• Organising an in-service personnel training programme

• Periodically assessing the level of competence acquired by the personnel

• Keeping the personnel informed of evolution in the sector via the scientific, technological and regulatory surveillance carried out by the Strategy & Innovation Department


2. Guarantee the quality of data generated by:

• Respecting the rules set out in the Site Master File

• Respecting the organisational and technical procedures drawn up and reviewed periodically

• Respecting the pharmaceutical sector quality standards: GMP, GLP, GCLP and GCP

• Keeping track of national and international regulations applicable to the development, registration and manufacturing of medicinal products


3.  Respect work deadlines by:

• Reliably evaluating the work requested and the overall workload at any time

• Using appropriate tools to ensure transparent planning for each person involved in the work


4.  Establish efficient communication by:

• Organising information and communications within and without Quality Assistance

• Exchanging details of the business, technical, operations and Quality contact people in Quality Assistance, its partners, providers and clients involved in each project

• Ensuring regular contacts, managed by a Key Account Coordinator, between the personnel in charge of the work and the client, especially in the case of deviations from an approved protocol, modifications to planning and unexpected results

•Computerised traceability of all contacts, internal and external, business and technical, for each project


5.  Guarantee the safety of the personnel and of items entrusted by:

• Informing the personnel of, and training them in, the industrial risks specific to our activity via a Biosafety Committee and a Committee for the Protection of Workers

• Ensuring the personnel has thorough knowledge of the Material Safety Data Sheets for the products handled

• Limiting access to client documents, samples and products to authorised people

• Protecting electronic data via a dedicated restricted access server room, daily backups and a secured network


6.  Guarantee the confidentiality of business relationships by:

• Giving clients a formal commitment to respect confidentiality for any projects outsourced to them

• Ensuring the accountability of the personnel in their involvement in the process of development of medicinal products which gives them access to confidential data


7.  Conserve the environment by:

• Giving appropriate information on, and training in, the environmental risks linked to our sector of activity

• Using natural resources and energy efficiently and rationally

• Managing disposal of solid and liquid waste appropriately


8.  Respect standards of good governance and ethical behaviour by:

• Behaving professionally, responsibly and with integrity, respecting the laws and regulations in force in the context of our activity

• Ensuring the absence and refusal of any requests or personal benefits which could influence the assignment and/or performance of work

• Respecting appropriate, transparent, impartial procedures in the selection of suppliers and providers

• Keeping shareholders and investors informed of the evolution of the company



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