Our commitment to public health
At Quality Assistance, we acknowledge our individual and collective commitment to public health, guided by the respect of those 8 rules, which regulate the reliability of our services to our customers as well as the interactions with our stakeholders and regulatory authorities.
1. Guarantee the level of competence of human resources
- Recruit personnel with appropriate qualifications
- Organise an in-service personnel training programme
- Periodically assess the level of competence acquired by the personnel
- Keep the personnel informed of evolution in the sector via the scientific, technological and regulatory surveillance carried out by the Strategy & Innovation Department
2. Guarantee the quality of data generated
- Respect the rules set out in the Site Master File
- Respect the organisational and technical procedures drawn up and reviewed periodically
- Respect the pharmaceutical sector quality standards: GMP, GLP, GCLP and GCP
- Keep track of national and international regulations applicable to the development, registration and manufacturing of medicinal products
3. Respect work deadlines
- Reliably evaluate the work requested and the overall workload at any time
- Use appropriate tools to ensure transparent planning for each person involved in the work
4. Establish efficient communication
- Organise information and communications within and without Quality Assistance
- Exchange details of the business, technical, operations and Quality contact people in Quality Assistance, its partners, providers and clients involved in each project
- Ensure regular contacts, managed by a Project Leader, between the personnel in charge of the work and the client, especially in the case of deviations from an approved protocol, modifications to planning and unexpected results
- Computerised traceability of all contacts, internal and external, business and technical, for each project
5. Guarantee the safety of the personnel and of items entrusted
- Inform the personnel of, and training them in, the industrial risks specific to our activity via a Biosafety Committee and a Committee for the Protection of Workers
- Ensure the personnel has thorough knowledge of the Material Safety Data Sheets for the products handled
- Limit access to client documents, samples and products to authorised people
- Protect electronic data via a dedicated restricted access server room, daily backups and a secured network
6. Guarantee the confidentiality of business relationships
- Give clients a formal commitment to respect confidentiality for any projects outsourced to them
- Ensure the accountability of the personnel in their involvement in the process of development of medicinal products which gives them access to confidential data
7. Conserve the environment
- Give appropriate information on, and training in, the environmental risks linked to our sector of activity
- Use natural resources and energy efficiently and rationally
- Manage disposal of solid and liquid waste appropriately
8. Respect standards of good governance and ethical behaviour
- Behave professionally, responsibly and with integrity, respecting the laws and regulations in force in the context of our activity
- Ensure the absence and refusal of any requests or personal benefits which could influence the assignment and/or performance of work
- Respect appropriate, transparent, impartial procedures in the selection of suppliers and providers
- Keep shareholders and investors informed of the evolution of the company
