Quality Assistance focuses on always meeting customers' expectations through the continuous improvement of the operational processes and the culture of the organisation.

In order to achieve operational excellence and coordinate our company's continuous improvement initiatives we are looking for an Operational Excellence Associate.

Your mission

You will be part of a team and report to the Scientific Operations Director.

In this role and together with team members, you will be involved in operational excellence projects and contribute to the improvement of the company's performance.

You will be responsible for:

Identifying process improvement opportunities and translating these needs into specific projects:

  • Collecting deviations and performing root cause analysis

  • Working closely with key stakeholders across functions to collect data

  • Proposing corrective actions

  • Participating in continuous improvement projects related to lab processes

  • Ensuring project follow-up with clear metrics

  • Writing related documents: reports, procedures,…

Your profile

Bachelor's or Master’s degree in Sciences.


  • Previous work experience in quality assurance in a GMP or GLP environment

  • Team Player with ability to promote “Lean Thinking” 

  • Data analysis ability 

  • Very good organisational, reporting and communication skills

  • Fluent in French & English level B1 (writing and listening).


  • Knowledge of Lean or Six Sigma tools

  • Knowledge of Root Cause Analysis tools  

  • Strong knowledge of Excel (complex tools for data analysis as charts, PivotTables, VBA)

  • Strong knowledge of Power Point

Why join Quality Assistance?

We are a true career partner.

  • We accelerate people’s access to new medicines.

  • We offer an inspiring work-life balance in a human scale environment.

  • We care about mutual respect, assistance and communication.

  • We listen to your needs and your suggestions.

  • We offer a market-competitive remuneration package including numerous fringe benefits.

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About Quality Assistance

Quality Assistance is a leading European Contract Research Organisation providing the pharmaceutical industry with all the analytical services required by EMA and FDA regulations for the development and marketing of innovative human medicinal products.

We assist our clients from candidate selection, through non-clinical and clinical studies, to marketing authorisation, using our state-of-the-art, product-dedicated expertise in analytical sciences. 

For each client project, we design customised solutions, define analytical protocols, develop and validate specific new analytical methods and perform characterisation, stability, pharmacokinetic, biomarker and immunogenicity studies as well as batch release testing, in order to evaluate the Quality, Safety and Efficacy of the given drugs.

The company holds a unique position on the market with all its laboratories on one site, 190 highly qualified professionals and over 35 years’ expertise at the forefront of analytical sciences.

The Quality Assistance environment is GMP, GLP and GCLP/GCP compliant.

Visit to learn more.